RKay – Return & Exchange Policy:
At RKay, we are committed to ensuring you love your purchases. While we currently do not offer cash refunds, we provide a flexible exchange policy to help you find the perfect fit and style. Please read the following guidelines carefully to understand our return and exchange process.
Eligibility for Exchange:
To be eligible for an exchange, the item(s) must meet the following conditions:
Original Condition: The item(s) must be returned in their original, unworn, unwashed, and unaltered condition, with all original tags, labels, and any accompanying accessories still attached.
Within Specified Timeframe: You must initiate the return process and the item(s) must be received by us within 15 days from the date you received your order.
Proof of Purchase: You must provide a valid order confirmation or proof of purchase price Tag & Bill. You have to provide unpacking Video.
The Exchange Process:
To initiate an exchange, please follow the steps
Contact Us: Within 15 days of receiving your order, please contact with our customer support team via WhatsApp (9073117001/9831001011) or via mail (rkay.lable2024@gmail.com) or through our Return Policy page on our website. Please provide order number, the item with price tag & bill you want to return and the reason for the exchange.
Packaging & Shipping Process: For a successful return, please ensure the item(s) is securely packed and includes both the original price tag and the bill issued at the time of delivery. Once your return request is received, our pickup process will begin within 3 to 5 working days.
Inspection & Store Credit Issuance: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. Upon successful inspection, we will send you an email for receiving the product and our CRM team will automatically process the amount a store credit in your Rkay account. We only have store credit policy in case of returns. We can only process exchanges for items of the same or higher value.
Store Credit Validity: The gift card issued will be valid for 3 months from the date of issuance and can be used for any purchase on our website.
Using Your Gift Card:
- To use your store credit, simply enter to wallet provided in your Rkay Account at the checkout page during your next purchase.
- The store credit value will be deducted from your order total.
- If your new order exceeds the value of the store credit, you will need to pay the remaining balance using one of our accepted payment methods.
For assistance with gift card usage or to ensure a seamless return and exchange process, please contact our customer support team.
Exchanges Due to Defects or Errors: If you believe the item(s) you received are defective or if we have made an error with your order, please contact our customer support team immediately upon receipt. We will assess the issue and, if deemed necessary, arrange for a return and issue a gift card for the correct item or a replacement (subject to availability).
Important Notes:
- We can only process exchanges for items of the same or higher value. If you choose an item of higher value, you will be required to pay the difference.
- Only one exchange is permitted per original order.
- Gift cards issued for exchanges cannot be redeemed for cash.
Contact Information:
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:
Email Id: Rkay.label2024@gmail.com
Phone Number: 9073117001/9831001011